Need help with SkipStone? The fastest way to reach us is support@myliustech.com — or use Profile → Submit Feedback right inside the app. Common questions are answered below.
Frequently asked questions
How do I send files to someone?
Add them as a friend (Share tab → +), or just be near them: devices on the same WiFi network or within Bluetooth range appear automatically in the Share tab. Tap a person or device, choose your files, and they'll be asked to accept.
Why doesn't a nearby device show up?
Make sure both devices have SkipStone open and are on the same WiFi network. On iPhone, also check Settings → Privacy & Security → Local Network → SkipStone is allowed. Some guest/hotel networks block devices from seeing each other — a personal hotspot works as a fallback: turn one on and join it from the other device.
Are my files ever stored on a server?
No. Files travel device-to-device — over your local network or a direct encrypted connection — straight from one device to the other. They are never uploaded to, or stored on, our servers.
Is there a file size limit?
None. Photos, videos, folders — any size. For very large transfers, keep both apps open until the transfer finishes.
What does SkipStone Pro include?
Receiving files is free, forever. SkipStone Pro unlocks unlimited sending for $0.99/month (first month free). Manage or cancel anytime through your App Store or Google Play subscription settings.
How do I delete my account?
In the app: Profile → Danger Zone → Delete Account. This permanently removes your account, devices, friendships, and profile data.
Contact
Email: support@myliustech.com
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